Dr. Dao, after refusing to give up his seat on the flight, was violently dragged by airport security through the plane, the incident captured on video by other passengers, which quickly went viral online. "As part of our review, two additional officers have been placed on administrative leave until further notice".
Asked if he thinks his latest statement on the matter is too little too late, he answered that it's "never too late to do the right thing".
United spokeswoman Megan McCarthy said on Wednesday that the passengers can take the compensation in cash, travel credits or miles. United could be liable, and Dao could also sue Chicago authorities for use of excessive force, Podhurst said.
Footage shot by passengers showing a screaming Dr Dao being dragged along the aisle of the plane on Sunday has been shared worldwide and has led to a backlash against the American carrier with calls to boycott the airline and charges of racism. "I was hired to make United better, and we've been doing that. And that's what I'll continue to do", he said.
"That is not who our family at United is", he said. "No one should be treated that way", he said.
In Chicago, the Asian community gathered at the O'Hare airport to show support for Dao. The 10 victims collectively received US$75 million in a settlement.
But Quinn said that even without a strong case, Dao would probably walk away with a hefty settlement.
Asked what Dao deserves from United after the incident, Munoz said, "Certainly an apology". The airline has tried to contact him, unsuccessfully, Munoz said. "From that point on, we'll have to see". In an interview with ABC's "Good Morning America" aired on April 12, Oscar Munoz said he felt "ashamed" watching video of the man being forced off the jet, The Associated Press reported.
"What happened to my dad should never have happened to any human being, regardless of the circumstances", Crystal Pepper said at a news conference in Chicago.
"This was not a troubled passenger", he said. Later, Munoz offered a more emphatic mea culpa, saying, "No one should ever be mistreated this way".
Since the incident occurred, United Airlines said they would refund the ticket costs of all passengers on Sunday's flight.
Dao was one of four passengers involuntarily bumped from a United Express flight from Chicago to Louisville, Ky., after airline employees failed to find volunteers willing to switch to a later flight.
Dao was forcibly removed from the plane when he refused to give up his seat after being notified that United needed four volunteers to give up their seats to allow crew members to make the overbooked flight.