Less than two days after the incident, 18-year-old Zishi Zhang, a college student in the United Kingdom, launched a petition that calls for a federal investigation of United Airlines' actions.
Munoz vowed this "will never happen again on a United flight" and that law enforcement won't be involved in future.
The United Airlines passenger who was violently dragged off a plane after refusing to give up his seat on Sunday has been identified as David Dao, a physician based in Elizabethtown, Kentucky. United officials said that race was in no way a consideration when they chose who would be removed from a flight. "My initial words fell short of truly expressing what we were feeling".
But they sometimes miscalculate and inadvertently book more passengers than a flight can handle.
He said the airline was conducting a review and reaching out to the passenger to "further address and resolve this situation". He had apologized for "having to re-accommodate" the customers who were bumped from the flight.
Munoz promises a "thorough review" of United policies.
Oscar Munoz was lambasted for appearing to blame Dao, who was apparently knocked unconscious and then dragged down the aisle with his mouth bloodied, as other passengers pleaded for security staff to stop. "That is something that I've learned from". When asked what injuries he'd sustained from the incident, he responded, "Everything".
That bad moment led to Dr. David Dao screaming as he was dragged off an oversold flight Sunday night.
"He can't be. He was a paying passenger sitting on our seat in our aircraft, and no one should be treated like that".
The incident was one of the top-trending topics on Twitter as users took to the website to express their anger toward the airline.
Later in the interview, Munoz said United would not use law enforcement officers to remove booked and seated passengers, noting that cops should be reserved for safety issues. Rather, the airline needed to make room for a crew of four that needed to get to Louisville for a flight the next day.
Munoz called the embarrassment a "system failure", saying United will review its policies for seeking volunteers to give up their seats when a flight is full.
"We're United Airlines. You do what we say, when we say, and there won't be a problem, capiche?"
"We followed the right procedures", Mr Hobart said.
When no-one volunteered, a United manager came on the plane and announced that passengers would be chosen at random.
"As I think about our business and our people, the first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees".
It flies to more Chinese cities than other United States airlines.
"The practice has become unconscionable by United and is abusing passengers coming through Newark Airport and around the nation without cause", Christie wrote. They care about their customers.